Receptionist - Mon to Fri 9 - 5
As a Receptionist, you are the first point of contact and are critical in ensuring that a positive first impression is created for all visitors to the home.
As the largest healthcare provider in Northern Ireland, we like to ensure that great care and meaningful, enjoyable experiences are at the top of our list.
Our receptionists present a professional and caring first contact for all those who visit or telephone the home and provide administrative assistance and support to the Manager and, when appropriate other team members, including diary management, word processing, photocopying, filing, and maintaining records.
About the role
Duties and Responsibilities
Marketing
• Provide a welcoming and friendly environment as the primary contact point for visitors and telephone enquirers;
• Maintaining and promoting a positive image with a strong emphasis on customer service skills;
• Liaise with visitors and potential residents to the home, ensuring they are welcomed in a professional and friendly manner and all queries responded to accordingly;
• To update and log any customer enquiries onto the home’s Income Processing software and proactively manage any follow ups as required, such as issuing brochures or any other company literature.
• Actively market the home and assist with ‘Show-arounds’ and engage positively with both prospective residents and their families.
General Administration
• Engage with the Personal Activities Leader to ensure a varied programme of events to encourage resident participation and stimulation;
• To maintain Resident and employee confidentiality and privacy in line with Information Governance;
• To attend and actively participate in team meetings and team training sessions as required;
• Provide support and assistance to the administrative team in the home as and when required, and act as the focal point to cover their duties when absent;
• Where appropriate, to update systems with the team’s rosters;
• Take the minutes at the Team Meetings and other meetings as required
• To familiarise yourself with, uphold and adhere to the company policies and procedures at all times.
An energetic, committed yet approachable team member, the person who fulfils this role will add real value and show commitment to both residents, families and team members alike. They will have the ability to multi-task in a high-pressure environment with care and compassion.
To succeed you will be:
• A team player
• Strong communicator and influencer;
• Energetic and hard-working;
• Passionate about offering superior services and want to make a difference in everything that they do.
A sense of humour and positive outlook on life – Glass half full rather than half empty is key!
We provide you with excellent learning, development and support opportunities, to equip you with the knowledge and skills to make a real difference in the role.
Competitive salary
Generous holiday entitlement
Access to excellent training
Career development opportunities
Free onsite parking
Free uniform
NEST work place pension contributions
Long service awards
What you will need
Required criteria
- Previous clerical experience
- Ability to communicate effectively both verbally and in writing. Computer skills are essential
- Polite, friendly and welcoming telephone manner
- Effective interpersonal skills
Desired criteria
- Hold or work towards NVQ in Customer Services
- Basic book keeping
Beaumont Care Homes
Beaumont Care Homes have residential and nursing homes across Northern Ireland; in Belfast, Bangor, Ballymena, Comber, Donaghadee, Dunmurray, Jordanstown, Hillsborough, Holywood, Lisburn, and Newtownabbey – So there’s always a Beaumont Care Home nearby. We aim to provide a safe, clean, relaxed and homely environment for all our residents, where care, well-being and comfort are of prime importance and where our staff feel is the best place to work in the care sector. The atmosphere in all our homes is welcoming and inviting whilst our healthcare staff are professional and ready to care, delivering a home-from-home feeling that helps the transition from home or hospital easier and less stressful. Beaumont Care Home’s staff undergo regular training to guarantee they provide the best one-to-one and person-centred care possible. All our staff are encouraged to develop their skills and continue on a career pathway. As a company, we believe in healthy, homemade food, and our trained chefs prepare tasty, exciting, and appealing meals to various tastes, regardless of appetite or culture.
Beaumont Care Homes offer varied activities, from trips out and summer fetes to indoor activities including arts and crafts, pamper sessions and visiting entertainment. As well as visiting dog therapists and other animals, intergenerational activities are encouraged involving local nurseries and schools. Our team of healthcare professionals and the safe, comfortable accommodation at Beaumont Care Homes Support people living with dementia, whilst also providing nursing care along with other specialist care services. We can also offer respite care in our homes. We want people to join Beaumont Care who wish to work with older and vulnerable people. Ideally, we are looking for someone who is caring and has a can-do attitude. Is that person you? Our senior managers have often begun their working life as carers, which we recognise are essential to our service, and then climbed the career ladder to become Home and Regional Managers.
Our benefits
We provide professional training, personal development and promotion paths to support and progress you. Working at our residents’ home will be stimulating and rewarding, as we maintain high care standards.