Casual Housekeeper

TASKS, DUTIES AND RESPONSIBILITIES

 PROVIDE THE HIGHEST STANDARDS OF CLEANLINESS AND SERVICE TO GUEST ROOMS

• Collects daily worksheet each morning with applicable key card and returns it by the end of the shift

• Keeps bedroom door open while working in the guest room, and locks door properly when leaving the room

• Maximises job efficiency and neat, orderly appearance by maintaining supply trolley and hoover

• Stocks supply of trolley correctly in the morning and afternoon with all necessary linens, guest supplies and cleaning equipment

• Ensures rooms are cleaned according to operational policies and standards

• Ensures public areas are cleaned to a very high standard according to operational policies and standards

• Removes soiled bed and bathroom laundry and replaces with clean laundry

• Removes accumulated rubbish from bedrooms

• Cleans bathroom area

• Dusts all surfaces

• Reports any maintenance issues or defective equipment to management

• Is fully aware of Roe Park Resort service concepts in bedrooms and bathrooms such as replenishing promotional materials, literature and stationary

• Is fully aware of Roe Park Resort service concepts in the public areas

• Is aware of any traces that are required and follows up on them

• Replenishes room amenities

• Hoover room

• Secures allocated keys in accordance with the hotel policy especially while on duty

• Records any lost property found and follows guidelines as set

• Minimises wastage of use of products

• Is aware of procedure of soiled and unusable linen

• Demonstrates teamwork by co-operating and assisting colleagues as needed

• Leaves all guests belongings in stay over rooms unless they have been discarded in rubbish

• Assists guests and other departments by removing food trays and trolleys from bedrooms

• Reports to the Head Housekeeper if a guest room has the “do not disturb” sign on the door

• Completes full cleaning of any room as requested by Head Housekeeper/Deputy Head Housekeeper/Housekeeping Supervisor

• Attends to guest needs and requests courteously and efficiently

 SECURITY, HEALTH & SAFETY

• Maintains safety, maximum security and confidentiality in regards to guest and hotel at all times

• Keeps master key secure and returns at end of shift

• Prohibits individuals access to bedrooms unless he or she can prove that they are the guest allocated to that room

• Ensures that all potential and real hazards are reported appropriately immediately

• Fully understands the hotel’s fire, emergency and bomb procedures

• Follows emergency procedure to ensure safety and security of guests and other employees

• Works in a safe manner that does not harm or injure self or others.  Knows how to protect self against chemicals, and is aware of harmful chemicals used

• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

• Reports any suspicious behaviour of guests and staff to the Head Housekeeper or Duty Manager

• Maintains a high standard of personal hygiene, clean uniform, appearance, body language and conduct

• Knows and adheres to the lost/found procedure

 MISCELLANEOUS 

• Good attendance and timekeeping are vital

• Assists the Head Housekeeper/Deputy Head Housekeeper/Housekeeping Supervisor or management with any other tasks not detailed above, as and when required.

• Attends meetings and training when required

• Accepts flexible work schedule necessary for the department

• Maintains own working area, and checks materials are kept clean, tidy and in good shape

• Strides to give job quality and professionalism within the allocated areas

• Adheres to hotel policies and procedures

• Uses practical shoes

• Wears limited jewellery – no bracelets/bangles or long earrings to be work

• Co-operates with other departments

• Is a team player

• Continuously seeks to improve way of working

• Brings ideas relating to the job to the Head housekeeper's attention

• Knows where to refer guests and find information regarding hotel facilities, opening hours etc

Other requirements

• Must be able to travel to work

• Must be available for shifts to suit hotel requirements

• Must be available Monday-Sunday

• Must be totally flexible and able to work shifts/hours in conjunction with hotel business

• Must be available for weekends

• Must be available for bank holidays including Christmas holiday period