Food and Beverage Assistant
At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
About the role
Duties and Responsibilities of the Role:
Assist in creating a warm and welcoming environment for our guests
Ensure that guests are seated and provided with menus promptly
Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
Assist in the set up and preparation, and provide service duties for functions as required
Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
Ensure that all front of house and guest areas are well maintained at all times
Partake and stay up to date on all training requirements within the food and beverage departments
Adhere to uniform standards
Follow all hotel policy and procedures and standard operating procedures
Any other duties as directed by the C&B Manager, Restaurant & Bar Manager or other member of the management team
I acknowledge that I have read and understand the above job description in its entirety and I am capable of performing all of the stated requirements.
The Johnstown Estate
Indulge Yourself with Time Spent at The Johnstown Estate
The Georgian doors of this listed 18th Century rural residence open up to a haven of four-star comfort, luxury, warm service, great food, and lots of lovely ways to relax.
We have two restaurants with different menus and styles; an airy, spacious atrium for Afternoon Tea or pre-dinner drinks; tastefully designed and relaxing guest rooms and lodges; and the newest – and most divinely tranquil – destination spa in Ireland.
We help happy couples say ‘I do’ in front of the people they love – whether that’s 4 guests or 400. We host events, exhibitions, and multi-day conferences in our separate conference centre. We’re also a destination for top sports teams who want to strategise, train and eat well.
We are independently owned, and in lots of little ways – from the warmth of our team to our continual investment in The Estate – we like to think this shows.
Plan your Perfect Stay with us You might be looking for something nearby or hoping to head into Dublin for the day – whichever you prefer, check out some of the below recommended attractions.
128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms. Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it’s deserved.
Our benefits
Our Team do warm, authentic welcomes particularly well, and we constantly strive to deliver polished service, guest comfort, and excellence in everything we do. We are also a ‘GREAT PLACES TO WORK’ certified employer and believe in supporting our team in day-to-day and long-term career goals. If you would like to be a part of The Johnstown Estate team, then we really want to hear from you. We are looking for people who passionately care about our guest experience and are committed to being the best in all they do. Benefits of Working With Us Uniform/PPE Free Meal on duty Staff car parking Complimentary Leisure Club membership On the job training Employee Awards Scheme Employee Assistance Programme Staff Discounts/Incentives Life Assurance There will be opportunities for part-time hour roles in addition to some full time roles. Weekend shifts will apply.JOIN OUR TEAM
Employee discounts
Free parking
Life insurance
Free meals during shifts
Employee Recognition Scheme
Food and Beverage Assistant
Indulge Yourself with Time Spent at The Johnstown Estate
The Georgian doors of this listed 18th Century rural residence open up to a haven of four-star comfort, luxury, warm service, great food, and lots of lovely ways to relax.
We have two restaurants with different menus and styles; an airy, spacious atrium for Afternoon Tea or pre-dinner drinks; tastefully designed and relaxing guest rooms and lodges; and the newest – and most divinely tranquil – destination spa in Ireland.
We help happy couples say ‘I do’ in front of the people they love – whether that’s 4 guests or 400. We host events, exhibitions, and multi-day conferences in our separate conference centre. We’re also a destination for top sports teams who want to strategise, train and eat well.
We are independently owned, and in lots of little ways – from the warmth of our team to our continual investment in The Estate – we like to think this shows.