Andras Hotels - Estates Officer
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
This exciting position offers an exceptional opportunity within our estates department at our corporate headquarters. As an integral part of the Estates team, you will work closely with the Estates Manager spearheading the execution of maintenance practices across our portfolio of hotel and commercial properties, upholding our stringent quality benchmarks. With exposure to various facets of our organisation, this role empowers you to contribute significantly to delivering outstanding experiences for the guests and clients frequenting our establishments.
Why work for us?
At Andras, we actively seek out skilled and passionate individuals across all levels to become part of our dynamic team. We adopt an environment that nurtures personal and professional growth, encouraging our team members to grow their expertise, and ensuring that every team member feels valued and rewarded for their dedication and achievements within our company.
What we offer:
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
About the role
Your day to day
· Handle scheduled and unplanned maintenance requirements for the hotels and property portfolio from listing the ticket, obtaining quotes from contractors and ensuring prompt and complete resolution of the issue,
· Dealing with repair requests based on priority with the aim to be capable of prioritising these requests on your own.
· Complete administrative tasks with the estates department and with property management and tenant liaison.
· Dealing with issues with systems and equipment and escalate to Line Manager when required
· Complete Service Charge Budgets and Reconciliations for Commercial properties
· Scheduling of fire & lift safety service visits and other systems.
· Assist the Estates team and hotels with Preventative Planned Maintenance schedules as required and create user documents as a reference.
· Be involved in minor but exciting projects across the group.
· To work collaboratively across teams and perform other tasks and duties as requested by management.
· Liaise with Line Manager to ensure procedures are correct and policies complied with
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours.
Teamwork – work with commitment, cooperatively and effectively with others
Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
Integrity – honest, respectful and accountable
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- Strong skills in computer applications in Microsoft suite and Cloud application
- Excellent verbal and written communication
- Experience if working in a team in a fast paced environment
- Customer service skills
Desired criteria
- Experience if working in a role in building management
- An understanding of project management
Andras Hotels
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer