Trainee Technical Analyst
About us
Forth Ports is an established Port Authority which has grown to be the UK’s 3rd largest Port Operator Group in the UK. We are a dynamic and multimodal ports owner and operator, offering a wide range of diverse port related services to help connect the UK with Europe and the rest of the world.
We have recently announced our commitment to become carbon neutral by 2032 and Net Zero by 2042, as well as our substantial investment in infrastructure, port services and towage to support the build out of the UK’s renewable energy sector, including offshore wind. Now is an exciting time to join us as we embark on this exciting, transformational journey.
About the role
About the role
Based at the Port of Grangemouth and reporting to the Group IT Corporate Systems Manager, the Trainee Technical Analyst is an interesting and varied role which involves working as part of our busy Technical team to support our IT and infrastructure services with effective technical analysis for our suite of corporate systems. There will be a particular emphasis on providing technical support and analysis for our HR system.
Some of your key responsibilities will include:
Daily monitoring of our IT operational support environment including the helpdesk, network, servers, communications, office automation and desktops.
Managing medium scale projects through to completion to ensure successful implementation.
Providing technical support for the HR system, including troubleshooting and resolving issues, and working with the HR team to identify and implement improvements to the system.
Supporting the development of business continuity and disaster recovery plans.
Providing technical advice and input for planning and implementation of new IT equipment and initiatives.
Guiding and supporting stakeholders in the use of all available IT facilities.
Providing 24-hour call out assistance as necessary by participating in the 24/7 IT on-call rota (on-call allowance paid).
What are we looking for?
An IT degree, or related subject, with some experience of providing IT operational support and working on technical projects from planning through to implementation.
A self-starter who can work independently as well as collaborate as part of a wider team.
Strong analytical, problem solving and communication skills.
Ability and confidence to manage end-user queries and requests through to full resolution.
Experience or knowledge of HR systems would be an advantage for the role
Good IT skills with a sound practical knowledge of using Excel and MS Suite.
A flexible approach to working hours to undertake the 24/7 IT on-call rota.
Due to travel across our ports, a full UK driving license is essential.
What can we offer you?
You will join a diverse team with a wealth of knowledge and experience with genuine opportunity to develop and advance your career.
Additionally, we offer:
A competitive salary
Company pension plan and life assurance cover
Generous annual leave allowance
Free car parking
Employee wellbeing initiatives – on-site Occupational Health support, Employee Assistance Programme, Gymflex, Cycle2Work
Employee discount platform
What you will need
Required criteria
- Full UK driving licence
- Right to Work in the Uk
- Competent MS Office suite skills
Desired criteria
- Degree in an IT related subject
Forth Ports Group
Over our 50 years of experience we have witnessed our ports grow to become important assets to support and deliver growth both for the UK and local economies. The growth impact has been achieved due to the continued investments in our infrastructure, making sure that our ports are able to continually develop their services and support the growth of many industries. Our people have played a significant role. They have delivered the highest quality of service through their expertise, loyalty and flexibility and, without them, we could not have built the strong reputation and the long term agreements with many customers that we have today.
Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London. A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. Don’t just take our word for it; view the “Some of our People” section and the video below to gain insight into the kinds of jobs our employees do, how they’ve grown with us, and what motivates them each day. The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast paced as we identify new business opportunities.
Our benefits
We are committed to creating a positive working culture for all employees, as well as a good work-life balance. Here are just some of the benefits of working for Forth Ports.