Conference and Banqueting Supervisor
Job Title: Conference & Banqueting Supervisor
Location: Lough Erne Resort, Enniskillen, Northern Ireland
Overview:
Lough Erne Resort is a luxurious five-star hotel and golf resort situated on a beautiful peninsula in County Fermanagh, Northern Ireland. We are currently seeking a dynamic and experienced Conference & Banqueting Supervisor to join our team. The successful candidate will play a pivotal role in ensuring the smooth running of our conference and banqueting operations, delivering exceptional service to our guests.
About the role
Job Title: Conference & Banqueting Supervisor
Location: Lough Erne Resort, Enniskillen, Northern Ireland
Overview:
Lough Erne Resort is a luxurious five-star hotel and golf resort situated on a beautiful peninsula in County Fermanagh, Northern Ireland. We are currently seeking a dynamic and experienced Conference & Banqueting Supervisor to join our team. The successful candidate will play a pivotal role in ensuring the smooth running of our conference and banqueting operations, delivering exceptional service to our guests.
Responsibilities:
- Supervise Events: Oversee the setup, execution, and breakdown of all conference and banqueting events, ensuring they run smoothly and efficiently.
- Team Leadership: Lead and motivate a team of conference and banqueting staff, providing guidance, support, and training as needed to maintain high standards of service.
- Customer Service: Ensure exceptional customer service is provided at all times, resolving any guest issues or concerns promptly and professionally.
- Event Coordination: Coordinate with various departments to ensure all event requirements are met, including food and beverage, audio-visual, and housekeeping.
- Staff Scheduling: Assist in creating and managing staff schedules, ensuring adequate coverage for all events.
- Quality Control: Conduct regular inspections to ensure meeting rooms, banquet halls, and public areas are clean, well-maintained, and set up according to guest requirements.
- Financial Management: Assist in controlling costs and maximizing revenue by monitoring event budgets, managing inventory, and minimizing waste.
- Health & Safety Compliance: Ensure compliance with health, safety, and sanitation regulations at all times, maintaining a safe and secure environment for guests and staff.
- Event Sales Support: Collaborate with the sales and marketing team to promote conference and banqueting services, upsell packages, and assist with event bookings as needed.
Requirements:
- Minimum of 2 years' experience in a similar role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong leadership abilities with a proven track record of team management.
- Exceptional customer service skills with a passion for delivering memorable experiences.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of health, safety, and sanitation regulations.
- Proficiency in Microsoft Office suite and event management software (e.g., Opera, Micros or similar).
Benefits:
- Competitive salary package
- Staff discounts on accommodation, dining, and spa services
- Training and development opportunities
- Employee recognition programs
- Pension scheme
What you will need
Required criteria
- Must have UK right to work
Lough Erne Resort
A WORLD APART Lough Erne Resort, is the ultimate expression in old world heritage and new world luxury. Located minutes from Enniskillen, Irelands only island town, it is easily accessible from Belfast, Dublin, Derry, Donegal and Sligo Airports. Nestled on a 600 acre peninsula on the breath-taking Fermanagh Lakes, its 120 Luxury Rooms & Suites, offer stunning panoramic views from almost every vantage point. The Resort features two championship golf courses, including The Faldo Course, The Academy, The Thai Spa, 6 Conference & Meeting Rooms, a variety of innovative Dining experiences from our talented culinary team led by acclaimed Executive Head Chef Stephen Holland, combined with the adventure playground that is the Great Outdoors. Any stay at Lough Erne Resort guarantees the perfect combination of relaxation, adventure, fine food, delectable drinks and the warmest Fermanagh welcome. The resort team will work with you and your clients to curate event solutions and experiential programmes for our luxury Golf, Incentive, Meetings & Group travel products set against the incredible backdrop of the Fermanagh Lakes.
Careers at Lough Erne Resort At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills. Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first Need and Anticipation: The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times The Best Working Conditions: We believe in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.
Our benefits
You can expect excellent training and career development opportunities at Lough Erne Resort