Food and Beverage Supervisor

Key Responsibilities:

• Ensure service standards are maintained within the team at all times, demonstrating our commitment to people first by creating a positive and exceptional guest experience.

• Empower team members to handle both positive and negative guest feedback, recording it correctly, reflecting our people-first approach and commitment to responsiveness.

• Strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction, ensuring all guest expectations are exceeded.

• Ensure that Company and legal standards for cleanliness are maintained within the department, upholding integrity and expertise.

• Ensure that the team is dressed in the correct uniform, in line with Company Standards, and understands the importance of personal hygiene.

• Ensure that the team is punctual, polite, courteous, and helpful to guests and colleagues at all times, adopting a people-first environment.

• Ensure team members are punctual, polite, courteous, and helpful to guests and colleagues at all times.

• Be fully conversant with the facilities, services, and promotions offered by the hotel and, whenever appropriate, offer this information to the guest, acting as an ambassador.

• Be involved in preparing, checking, and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.

• Support the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems, and minimising wastage, as per Company standards.

• Ensure assistance in monthly stocktakes and action any discrepancies in line with Company standards, maintaining operational integrity.

• Ensure all employees are inducted and trained according to Company standards and that team members are led, motivated, developed, and receive regular Check-Ins in order to achieve customer satisfaction and Company objectives – demonstrating a people-first approach and developing expertise.

• Ensure that while you undertake your role, you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role, upholding integrity.

• Perform other duties as assigned and carry out Duty Management functions as required, acting with integrity and upholding the hotel's standards.

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting the Company and guests’ needs is required by all employees. The colleague will also perform other reasonable business duties as assigned by the line manager.

Essential Criteria:

• Significant proven experience in a supervisory or management role within food and beverage operations (hotel, resort, or similar).

• Demonstrated experience in staff management, training, and scheduling.

• Strong understanding of health and safety and food safety legislation applicable in Northern Ireland.

• Awareness of allergen management and compliance requirements.

• Experience managing budgets, stock control, and supplier relationships.

• Strong leadership and communication skills, with an ability to lead and motivate a team.

• High standard of customer service and complaint handling.

• Ability to work under pressure in a busy hotel environment.

Working Conditions:

• This position will require working evenings, weekends, and holidays.

• The role involves frequent standing, walking, and occasional lifting.

Company Benefits:

As an award-winning, family-owned hotel, we offer our staff the chance to become “part of the family!” Your employee benefits will include the following:

• Internal growth and professional development opportunities.

• 28 days' holiday for full-time staff.

• Departmental incentives include employee discounts on hotel stays and dining.

• Free parking.

• Discounted friends and family rates.

In addition, we also reserve the right to enhance the criteria at the shortlisting stage. 

Please ensure your CV is up to date as this is required for the interview process.

Sponsorship for this role is not offered. Applications requiring sponsorship will not be considered.

Interviews may take place before the job advertisement closes. Submit your application promptly as the role may close early if a suitable candidate is appointed. In addition, we also reserve the right to enhance the criteria at the shortlisting stage.