Restaurant Manager
Job Title:
Restaurant Manager
Department:
Food and Beverage
Reporting To:
Operations Manager
Primary Job Purpose:
An exciting opportunity has arisen for Restaurant Manager to join our F&B team. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of all events. The ideal candidate will have a proven track record of event service delivery and a natural flair for customer service.
About the role
Job Title:
Restaurant Manager
Department:
Food and Beverage
Reporting To:
Operations Manager
Primary Job Purpose:
An exciting opportunity has arisen for Restaurant Manager to join our F&B team. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of all events. The ideal candidate will have a proven track record of event service delivery and a natural flair for customer service.
Roles and Responsibilities:
Supervise Restaurant planning with overall responsibility for service delivery
Maintain service delivery standards at all times by the team
Ensure quality standards are maintained for our products range and ensure these are presented correctly and effectively.
Recruit, maintain and develop a strong team across all food and beverage areas at the resort.
Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
Ensure all new staff are fully inducted into the team, its culture and values
Work closely with the Head Chef and Reservations team to ensure exceptional service delivery of all restaurant standards along with helping support events, including weddings and conferences
Supervise operational staff to ensure high quality of event delivery
Collaborate with other departments and operational staff to ensure all areas are ready for guests
Manage client expectations, dealing with and resolving all queries promptly and efficiently
Contribute to the development of team members
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Keys Skills:
Experience in restaurants service management
Leadership skills to motivate and manage a team
Confidence and diplomacy to liaise with other departments to ensure effective team work that results in an exceptional experience
Good communication skills to find out exactly what clients/guests want
Personal charm to greet guests and ensure a memorable experience
Excellent organisational and exceptional attention to detail
A cool head to deal with last minute requests and problems
A can-do, adaptable and flexible approach to work
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals whilst on shift
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
Attitude
Confident and respectful
Friendly, charming and informative
Passionate about Customer Service
Positive can-do attitude
High standard of personal appearance
Respectful
Conscientious
Approachable and supportive
What you will need
Required criteria
- High standards of presentation and organisation
- Great attention to detail
- Excellent written and verbal communication skills
- Ability to understand peaks and troughs of industry and work within a budget
- Ability to create efficient staff rotas
- Flexible approach to work
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- GCSE English grade C /4 or above
- GCSE Maths grade C/4 or above
- Microsoft Excel beginner level
- Experience working in hospitality or events
- Experience of working to service delivery standards
- Experience of reviewing and changing working methods for best practice.
- Customer-service experience.
- Experience of dealing with Customer complaints
- Experience of working in public relations, preferably in the hospitality or travel industries
- Knowledge of correct and effective recruitment practices
Desired criteria
- Willingness to undertake further training.
- Microsoft Excel Intermediate level
- Experience of using Res-Diary; Ez-runner; Rezlinx;
- Experience of coaching and mentoring
- Knowledge of Fourth Hospitality System
- Coaching and mentoring
LQ Resorts
LQ is a family run, collection of quality destination led Hotel Resorts.
About Us Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline. Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside. Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces. Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Why LQ Resorts ? Our Company LQ is a family run, collection of quality destination led Hotel Resorts. Its family ethos, values and vision are well known to those who choose to spend their quality time with us. LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event. A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence. Our Values To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence. To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with. To encourage our team to contribute to excellent working conditions Our Employees Are a vital part of LQ Resorts . Supporting our team’s physical and mental health Providing free gym membership Delivering employee recognition programmes to reward hard work and effort. Creating an environment that supports the development of skills, knowledge, qualifications and career progression Discounts across all Resorts, to encourage leisure time
Our benefits
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Competitive salary
Preferential room rates
Discount on meals purchased
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Restaurant Manager
LQ is a family run, collection of quality destination led Hotel Resorts.
