Reservationist - Galgorm Collection
JOB TITLE: Resort Reservationist
JOB REFERENCE: RES 07/25
REPORTING TO: Reservations Manager
HOURS: This position is Full Time, based on 5 days out of 7 including weekends.
LOCATION: Galgorm Hotel
SALARY: £12.52 - £14.02 per hour pay scale
About Us:
We’re committed to driving growth through innovative hospitality by crafting memorable experiences that unite our team, inspire our guests, and strengthen our community.
Our vision is to be a pioneering force in hospitality and tourism, empowering people and creating exceptional experiences.
Whether you’re starting your hospitality journey, changing careers, or expanding your skills, we’ll support you to reach your aspirations
Why Join Us?
Our success is driven by our people and our values guide everything we do and you’ll help bring these to life every day:
Guest – Crafting memories is at the heart of what we do
Aspirations – Driven by ambition, inspired by excellence
Loyalty – Building lasting relationships, through trust and care
Growth – Positively growing our business and our people for impact
Opportunities – Opening doors to progress, learn and lead
Reward & Recognition – Celebrating success, recognising contribution & rewarding achievements
Momentum – Moving with purpose, adapting with speed and delivery with consistency
About the role:
The main purpose of this position is to act as a sales agent on behalf of our Company, ensuring that you have the knowledge to provide our guests with the best-suited package. You’ll be joining a large supportive team of Reservationists, who work together to manage all incoming calls efficiently, providing a high level of customer service to all.
The Reservationist role can be busy & demanding at times, with many areas to the Collection including; The Thermal Village & Spa at Galgorm, Accommodation at Galgorm, The Rabbit Hotel & Retreat, The Old Inn & Roe Park. Our Reservations team manages all Collection bookings and prepared to answer any query that guests may have.
About the role
The Position:
The main duties of this position include but are not limited to:
Working within office guidelines to ensure that all guest bookings are accurate.
Dealing with all client queries – by phone and online.
Maintaining a good knowledge of all the Collection’s services and current packages/room rates, in order to deal with daily guest queries and bookings.
Identifying and maximising sales opportunities in all client queries/contact.
Carrying out Reservations procedures as per the daily checklists.
Carrying out any additional administrative duties as required.
Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
The Person:
The successful candidate will have;
Experience or an interest in the Hospitality industry.
Confident IT skills including outlook, word, and excel.
A good administrative and customer service background with the ability to demonstrate skills in both.
The desire to deliver outstanding customer service.
Strong interpersonal and communication skills.
Warm, friendly, and energetic with great pride in your overall appearance.
A flexible approach to work.
Desirable;
Experience working in a call centre environment
Must have previous sales experience.
Perks of the job!!
We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path, or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to view our work perks! https://www.galgorm.com/why-work-with-us.html
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact hr@galgorm.com
GALGORM COLLECTION ARE AN EQUAL OPPORTUNITIES EMPLOYER
Galgorm Collection
Galgorm Collection Resort, Northern Ireland’s premier luxury retreat. Set amidst 380 acres of lush parkland along the River Maine, this award-winning resort offers a world-class Thermal Spa Village, exceptional dining, and 125 stylish rooms and suites. With a choice of three renowned restaurants, riverside hot tubs, and elegant wedding venues, Galgorm blends modern indulgence with timeless charm, creating the ultimate escape for relaxation, romance, and adventure.
Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.
Roe Valley Resort A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts. Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort. Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer. 118 guest rooms and luxury suites 2 Self Catering Houses - The Lodge and The Cottage 18 hole parkland golf course and driving range Elemis spa perfect for a relaxing spa break Two award-winning restaurants and bars Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails Beautifully restored 18th century buildings One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway Where modern luxury meets traditional Irish charm and hospitality.
Galgorm Collection Resort A luxurious retreat in the heart of Northern Ireland’s countryside. Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland’s premier luxury resort, offering a blend of traditional elegance and modern indulgence. Whether you’re seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery. • 125 elegantly designed guest rooms and suites • Exclusive self-catering lodges, cottages, and shepherd huts • Award-winning Thermal Spa Village, the largest in Ireland • Signature treatments featuring Aromatherapy Associates and Gaia Skincare • Three acclaimed restaurants offering gourmet and casual dining • Chic cocktail and whiskey bars with extensive selections • Championship golf course nearby, with bespoke golf packages • Riverside hot tubs, saunas, and hydrotherapy pools • Luxurious wedding and event venues with scenic backdrops • Perfect base for exploring the Causeway Coast and Glens of Antrim Where world-class relaxation meets authentic Irish hospitality.
Our benefits
Join us, and embark on a fulfilling journey, not just as an employee but as a cherished member of the Galgorm Collection family.
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Open office
Competitive salary
Preferential room rates
Family and friends rates
Discount on spa treatments or products
Discount in gift shop
Free meals during shifts
Free parking or Discounted parking
Social Opportunities
Employee Recognition Scheme
Reservationist - Galgorm Collection
Galgorm Collection Resort, Northern Ireland’s premier luxury retreat. Set amidst 380 acres of lush parkland along the River Maine, this award-winning resort offers a world-class Thermal Spa Village, exceptional dining, and 125 stylish rooms and suites. With a choice of three renowned restaurants, riverside hot tubs, and elegant wedding venues, Galgorm blends modern indulgence with timeless charm, creating the ultimate escape for relaxation, romance, and adventure.
Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.
