This job expired on 12th August 2025
Receptionist
Family-owned and operated, the Moran Group is very proud of its high standards of product and service. We strive to exceed expectations by ensuring customers receive a superior experience delivered by our team of warm, friendly professionals who enjoy what they do.
We are looking for a Senior Receptionist to add to our team.
This role operates from the front line and will be an integral part of the hotel's professional, exceptional and standards.
About the role
Key task will include:
Problem solving and dealing with the daily guest inquiries, requests, and expectation
Deliver exceptional customer care and guest service
To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.
To carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals.
To comply with all hotel policies.
To maintain good liaisons and communications with management and all other departments, particularly Accommodation.
Other duties as required.
Qualifications:
Excellent spoken and written English
Minimum of 1-2 years previous Front Office experience in a 4*/5* property
Solid knowledge of Front Office Reception Procedures and systems
Highly organized
Excellent Microsoft office skills; Word and Excel.
A friendly positive can-do-attitude
Must be fluent in English both written and oral
Must have an excellent telephone manner
Be committed to delivering exceptional service
The perks
29 days of holiday including public holidays
Free meals on duty as well as breakfast to get you started and all-day tea and coffee
Free annual flu jab
Employee Assistance & Wellbeing program
Death in Service/ Life Assurance
Pension Plan- Non-Contributory
Friends & Family rates
Great location with easy access to public transport
Save money with our Cycle to Work scheme and TaxSaver Scheme
Staff summer parties & Christmas parties
What you will need
Required criteria
- Must be fluent in English both written and oral
- Minimum of 1-2 years previous Front Office experience in a 4*/5* property
- Solid knowledge of Front Office Reception Procedures and systems
- Highly organized
- Excellent Microsoft office skills; Word, Excel, and Opera Reservation package essential
- A friendly positive can-do-attitude
- Must be fluent in English both written and oral
- Must have an excellent telephone manner
- Be committed to delivering exceptional service
Professional skills you’ll need for this job opportunity
Ability to Identify and Anticipate needs
Exceptional Customer Service Skills
Reception skills
Moran Hospitality
Moran Hospitality is a family-owned group dedicated to providing exceptional hospitality, grounded in our core values of quality, service, fairness, and honesty. We aim to create a range of unique venues that offer a personal, warm experience for every guest, reflecting the spirit of the local area.
The Moran family has a strong track record in hospitality, known for exceeding guest expectations and fostering a supportive, professional environment. At the heart of our success are our team members, and we invest in their growth through training, career development, and progression opportunities.
OUR MISSION Our mission is to create a portfolio of hospitality venues that reflect Moran Hospitality’s core family values. Each venue is designed to offer a personalised guest experience with exceptional service, a welcoming atmosphere, and a true representation of the city or region it serves.
OUR VALUES We are guided by the values of Quality, Service, Fairness, Price, and Honesty. Our team members are at the heart of our success, and selecting the right people for the job is essential. At Red Cow Moran Hotel, we foster a supportive, fair, and enjoyable environment, where employees can build rewarding careers and grow both professionally and personally. RED COW CAREERS As an equal opportunities employer, Moran Group offers unmatched career and development opportunities. If you bring the right attitude and energy, you’ll find excellent opportunities for career progression. Here, you’ll thrive both as an individual and as part of a dynamic team. We also provide unique training programmes to support your growth, ensuring you are recognised and rewarded for your dedication.
Our benefits
The Perks :
Employee discounts
Free parking
Cycle to work
Competitive salary
Wellbeing Scheme
Culture of recognition
Staff celebration events
Receptionist
Moran Hospitality is a family-owned group dedicated to providing exceptional hospitality, grounded in our core values of quality, service, fairness, and honesty. We aim to create a range of unique venues that offer a personal, warm experience for every guest, reflecting the spirit of the local area.
The Moran family has a strong track record in hospitality, known for exceeding guest expectations and fostering a supportive, professional environment. At the heart of our success are our team members, and we invest in their growth through training, career development, and progression opportunities.
