Head Housekeeper

Roles and Responsibilities:

• To oversee and direct all cleaning activities to ensure high standards are maintained at all times

• Complete room inspections and ensure staff are consistent and trained to maintain the high standard expected 

• Ensuring our highest standards of cleanliness and service delivery are provided to all guest rooms, public areas.

• Ensure all staff have a high standard of personal cleanliness and presentation, and hygiene is maintained. Including the use of Protective Clothing as necessary

• Train and develop all staff to a high standard and resolve any issues with performance effectively

• Monitor payroll costs accordingly

• Recruit, maintain and develop a strong team across all food and beverage areas at the resort.

• Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.

• Ensure all rotas are completed and signed off through the Forth system in line with payroll budgets

• Stock levels are maintained correctly, and undertake Linen Stocktakes 

• Liaise with reception daily 

• Be aware of all maintenance issues and report to the Maintenance Supervisor or Resort Manager

• Ensure good communication with other departments and that you are contactable at all times by radio

• Ensure that a satisfactory laundry service is maintained & dry stock and consumables are rotated and areas kept clean and tidy

• Stock levels and wastage to be kept to a minimum 

• To undertake any other duties within the department when required

• Ensure that all budgets, targets and deadlines are met

• Comply with all legal requirements in respect of health and safety and welfare of staff and customers, COSHH and Manual handling

• To assist in duty manager duties when required  

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

• Works well under pressure 

• Excellent people management skills 

• Attention to detail 

• Good communication skill

• Problem solving skills

• Analytical skills and commercial awareness

All staff Key Performance Measures 

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years

  Skills required

  • Ability to manage a team to achieve results

  • Ability to work to deadlines

  • High standards of presentation, organisation and cleanliness

  • Great attention to detail

  • Ability to solve issues quickly and efficiently

  • Able to work as a team or alone

  • Able to give instruction

  • Ability to read instructions

  • Flexible approach to work

  • Excellent communication skills, both written and verbal

  • Positive can-do attitude

  • Thrives on routine daily tasks

  • Able to maintain and develop strong team

  • Able to monitor payroll spending and adjust rotas accordingly

  • Good interview skills

  • Able to perform stocktakes and maintain stock levels

  • Good analytical skills and commercially aware.

    Attitude

    • Reliable and able to work under pressure

    • Approachable

    • High standard of personal appearance

    • Respectful

    • Conscientious