Receptionist
The Fitzwilliam has an exciting new opportunity for an experienced Hotel Receptionist.
The role involves:
Providing an outstanding guest experience by exceeding guest expectations.
Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
Ensuring all tasks and checklists are actioned and completed during shift.
Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
Maximising all available sales opportunities by actively upselling the hotel facilities and rates.
Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.
Having the highest standards of presentation and cleanliness at the Front Desk.
About the role
The ideal candidate must have:
Excellent communication skills both verbal and written
Previous experience of Opera reservations system is preferred
Exceptional selling skills both upselling and cross selling
Attention to detail
Strong customer focus skills
Positive attitude to work
Enjoys a sense of empowerment and a want to improve
The ability to work shifts and weekends
What you will need
Required criteria
- Exceptional selling skills both upselling and cross selling
- Ability to work on a fully flexible schedule
Desired criteria
- Previous experience of Opera is preferred
Fitzwilliam
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service—and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin’s most distinctive hospitality venues.
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.
Our benefits
At the Fitzwilliam Hotel Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.
Vacation, Paid time off
Flexible schedule
Employee development programs
Tuition reimbursement
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Employee Assistance Scheme
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
Annual performance review
Culture of recognition
Progression opportunities
Access to Health & Wellbeing app
Bereavement leave
Long service awards
Staff celebration events
Company employee App
Receptionist
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service—and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin’s most distinctive hospitality venues.