Team Leader
The Team Coach is the frontline leader, culture carrier and daily practice champion for the Care Partner team. They work in the numbers, providing direct personal care and support to residents while leading, coaching and guiding the team to deliver safe, compassionate and personalised care every day.
This is a hands-on role that combines leadership with active care delivery. The Team Coach models best practice, ensures strong communication, upholds CHG’s values, reinforces safe working and maintains the highest standards of wellbeing, documentation and team culture.
They work closely with the Culture & Engagement Manager, Home Operations Manager, Therapy Partner and Clinical Excellence Leads to ensure each shift is well organised, resident experience is prioritised and the team feel confident, supported and aligned with CHG’s purpose.
About the role
Key Responsibilities
Team Leadership & Coaching
Lead and support the Care Partner team, promoting compassionate, personalized care.
Conduct daily team huddles to clarify priorities and expectations.
Foster teamwork and accountability, and reinforce company values.
Hands-On Care Delivery
Provide personal care, emotional support, and assistance with daily living to residents.
Ensure care aligns with care plans, risk assessments, and legal requirements (e.g., MCA, DoLS).
Coaching & Professional Growth
Offer on-the-job coaching and feedback to the team.
Identify training needs and support colleague development.
Guide new team members through their induction.
Problem-Solving & Accountability
Champion a proactive approach to addressing and fixing issues.
Ensure prompt escalation of unresolved issues.
Medication Management
Safely administer medication and manage inventory.
Escalate discrepancies or errors immediately.
Family Liaison
Build strong relationships with residents’ families and ensure open communication.
Integrate family input into care planning.
Documentation & Quality
Keep care plans and records up to date, ensuring high standards of documentation.
Provide feedback on team’s documentation quality.
Shift Leadership & Handover
Manage staff allocations and breaks before each shift.
Lead handovers with clear communication on priorities and risks.
HR Responsibilities
Conduct performance meetings and identify colleagues needing support.
Engage in “Our Suite” conversations as needed.
Quality Assurance
Conduct checks on care standards and environment.
Provide real-time coaching and support.
Safeguarding & Risk Awareness
Monitor for safeguarding or wellbeing concerns and escalate when needed.
Ensure team understands and follows safeguarding protocols.
Collaboration with Key Internal Roles
Work closely with other departments (e.g., Therapy, Clinical Excellence) for coordinated care.
Daily Routine & Wellbeing
Promote a personalized and non-institutional daily routine for residents.
Reinforce therapy-led routines.
Risk & Dependency Awareness
Identify changes in resident needs or risks and act quickly.
Workforce Support & Psychological Safety
Support team wellbeing and emotional resilience.
Address staff concerns and escalate distress when needed.
Inspection & Audit Readiness
Ensure the team is prepared for inspections through consistent, high-quality practice.
Rota & On-Call
Assist with rota management and on-call duties.
Agency Staff Oversight
Ensure agency staff complete inductions and are familiar with residents’ needs.
Additional Duties
Take on other tasks as directed by senior leadership and support improvement initiatives.
Key Relationships
Culture & Engagement Manager
Care Partner Team
Clinical Excellence Leads
Therapy Partner
Home Operations Manager
Residents & Families
Quality & Safeguarding Teams
Wellbeing Teams
Agency staff
Skills & Attributes
Warm, supportive leader with coaching abilities.
Skilled in hands-on care delivery and safety.
Strong communicator with high emotional intelligence.
Proficient with digital tools (e.g., Nourish, Sona).
Highly organized and calm under pressure.
Proactive and detail-focused, with a strong commitment to company values.
What you will need
Required criteria
- Warm, supportive leader with coaching abilities.
- Skilled in hands-on care delivery and safety.
- Strong communicator with high emotional intelligence.
- Highly organized and calm under pressure.
- Proactive and detail-focused, with a strong commitment to company values.
Constantia Healthcare Group
Constantia Healthcare Group is a highly ambitious care organisation supporting people with age-related needs and complex care requirements. While we are small in size, we are strong in purpose and committed to delivering exceptional care. Everything we do is centred on the people we support, ensuring dignity, compassion and safety are always at the heart of our services. We believe outstanding care begins with outstanding people, which is why we invest in our colleagues, support professional growth and create an environment where individuals feel valued. At Constantia, we set high standards, work together and strive every day to deliver care we are proud of.
At Constantia Healthcare Group, we believe great care starts with great people. We are a values-driven organisation supporting individuals with age-related needs and complex care requirements, ensuring the people we care for remain at the centre of everything we do. Our teams are supported, respected and encouraged to grow, because we know that when our colleagues thrive, the quality of care we deliver thrives too. We are proud to be an organisation that invests in its services, develops its people and continually strives for excellence. Joining Constantia means becoming part of a team that genuinely cares about making a difference.
Constantia Healthcare Group is a growing care organisation dedicated to providing high-quality support for people with age-related needs and complex care requirements. Our approach is simple: put people first and build teams that feel supported, valued and proud of the work they do. We believe in strong leadership, clear values and a culture where colleagues are empowered to deliver the very best care. We are committed to continuously improving our homes, investing in our teams and raising standards across everything we do. If you want to work somewhere where your contribution truly matters, Constantia Healthcare Group is a place where you can thrive.
Our benefits
At Constantia Healthcare Group we believe that when our colleagues feel supported, valued and recognised, they are able to deliver the very best care. That is why we offer a comprehensive benefits package designed to support both professional development and personal wellbeing. Our colleagues benefit from ongoing training and career development opportunities, annual salary reviews and a workplace pension scheme to support long-term financial security. Alongside this, we offer wellbeing support including confidential counselling and mental health resources, a paid day off on your birthday, a paid volunteering day, employee recognition awards, high street discounts and access to wellbeing initiatives. Additional benefits include referral bonuses, discounted gym membership, an electric vehicle salary sacrifice scheme and a strong network of colleagues across the organisation who support one another every day.
Vacation, Paid time off
Performance bonuses
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
A diversity program
Free parking
Free work laptop
Referral bonus
Company retreats
Competitive salary
Long service recognition
Employee Assistance Scheme
Wellbeing Scheme
Blue Light Card
Shopping Cashback
Work With Charities
Employee Recognition Scheme
Culture of recognition
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Staff celebration events
Company employee App
Team Leader
Constantia Healthcare Group is a highly ambitious care organisation supporting people with age-related needs and complex care requirements. While we are small in size, we are strong in purpose and committed to delivering exceptional care. Everything we do is centred on the people we support, ensuring dignity, compassion and safety are always at the heart of our services. We believe outstanding care begins with outstanding people, which is why we invest in our colleagues, support professional growth and create an environment where individuals feel valued. At Constantia, we set high standards, work together and strive every day to deliver care we are proud of.