This job expired on 31st March 2026
Carer
OVERALL OBJECTIVES:
To ensure that all customers consistently receive person-focused care promoting health and well-being.
To lead by example in delivering support and care that emphasizes quality, respect, dignity, independence, and choice for every customer.
About the role
MAIN DUTIES:
Delivering the Vision
Treat all customers and employees with equality, dignity, and respect.
Encourage challenging discrimination and harassment.
Quality Management
Demonstrate pride in the job and organization.
Maintain a professional appearance according to uniform standards.
Follow care plans and Quality Management System guidelines.
Assist in maintaining cleanliness and appearance of Headingley Hall.
Ensure health and safety through best practices and Westward Care guidelines.
Complete paperwork accurately and within agreed timeframes.
Being part of the Team
Work effectively with team members to deliver customer care and ensure smooth operation.
Share knowledge, skills, and information to enhance customer experience.
Participate in training and development as required.
Communication
Provide timely information and feedback to the Care Manager.
Use various communication methods to meet customer needs and build relationships.
Maintain confidentiality.
Attend team and individual meetings as required.
Customer Service
Support independence and dignity in care delivery.
Encourage customers to participate in social and leisure activities.
Address issues identified by customers, employees, and visitors promptly.
Identify opportunities for service improvement and communicate ideas to the Care Manager.
Create a welcoming environment for customers and visitors.
Anticipate customer needs and prioritize customer satisfaction.
Treat internal customers with the same respect as external customers.
Profitability and Growth
Manage resources effectively to minimize waste and deliver high-standard care.
Identify opportunities for efficiency and effectiveness in role and as a team.
Promote Headingley Hall’s services and facilities.
ADDITIONAL INFORMATION:
Expected to cover shifts for sickness and holidays.
Required to work unsocial hours, including nights, weekends, and Bank Holidays as necessary.
Flexibility essential due to 24/7 service operation.
Job description subject to review and changes in consultation with the post holder.
Level of DBS disclosure required: Enhanced
Westward Care
We are one of Leeds’ most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change.
We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one.
Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.Passionate about making a difference
Trust - Trust is built through consistent actions, honest care, and mutual respect. Across our services, delivering care with integrity will develop meaningful connections and empower us to act with confidence, knowing we’re all accountable for each other’s well-being. Without trust, we are just providing a service. With trust, it’s a relationship that transforms lives. Kindness - Each day we will lead with small, simple acts—a smile, a kind word, a supportive action —that make a big impact. Kindness builds trust, comfort, and belonging. It creates an atmosphere where everyone feels valued, seen and cared for. We believe every interaction is an opportunity to turn ordinary moments into extraordinary ones, filling our communities with love, warmth, and genuine care. Respect - Respect goes beyond polite gestures. It’s about treating everyone with fairness and dignity. It’s about truly appreciating the humanity in everyone we connect with and celebrating individuality. By embracing diversity and supporting choices we will deliver compassionate care and create a community where everyone feels safe, supported, and valued. Teamwork - We know we are stronger when united as a team to provide exceptional care and every contribution is important, no matter how big or small. By sharing responsibilities, solving challenges, and celebrating collective achievements we will foster a sense of community where everyone has a voice and a place. This will ensure that every task is tackled with care, efficiency, and an unwavering commitment to quality.
Our benefits
Employee development programs
Free parking
Referral bonus
Employee of the Month
Carer
We are one of Leeds’ most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change.
We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one.