Conference and Banqueting Porter

Main duties and responsibilities:

·         To set up, turn around and clear conference, meeting and event rooms as required in line with the daily function sheets and management instructions

·         To pack down tables, chairs, staging, equipment and any other event furniture promptly and safely after conferences, meetings and events

·         To reset rooms efficiently for upcoming events, ensuring layouts are accurate and completed within required timescales

·         To ensure all function rooms and event spaces are presented to the required hotel standard, clean, tidy, fully stocked and ready for use

·         To move, arrange and store tables, chairs, linen, staging, dance floors and other conference and banqueting equipment safely and correctly

·         To assist with the delivery, set up and removal of equipment, boxes, supplies and any other items required for conferences and events

·         To liaise regularly with the Events team, management and other hotel departments regarding room changes, event requirements or operational issues

·         To respond promptly and professionally to requests from conference organisers, guests and colleagues, offering assistance where required

·         To ensure all Conference and Banqueting storage areas, back of house areas and event spaces are kept clean, tidy, organised and safe at all times

·         To report all maintenance faults, breakages, missing items or safety hazards relating to conference rooms, furniture or equipment, and follow the issue through to resolution

·         To ensure all work is carried out in line with manual handling guidelines and health and safety procedures

·         To provide a high standard of customer service and hospitality at all times

·         To develop and maintain good working relationships with all departments throughout the hotel

·         To attend all relevant training sessions as and when required

·         To show willingness to take on additional responsibilities and assist with other duties within the overall scope of the role when necessary

·         To familiarise yourself with our Core Values TITANIC, which link to the behaviours expected of all employees

·         To ensure total standards relating to security are maintained, with emphasis on the following:

·         Hotel equipment

·         Customer equipment

·         Banqueting keys

·         Meeting and event rooms

·         Equipment stores

·         Banqueting furniture, crockery and accessories

·         To ensure that the company dress code and grooming policy is adhered to at all times

·         To support efficient and effective recycling methods and environmentally friendly initiatives

·         To act with initiative, planning ahead for future requirements and possible consequences, while being proactive in completing tasks and exceeding expectations where possible

·         To have a thorough knowledge of and adhere to company regulations and legal requirements in relation to:

·         Fire regulations and procedures

·         Health and safety regulations

·         First aid procedures

·         To undertake special duties or work outside the normal daily or weekly routine, but within the overall scope of the position, at the request of the Conference and Banqueting Manager, Deputy General Manager or General Manager

Hours of work

·         Hours of work will vary in line with the needs of the business and the conference and events schedule. This role will involve a high degree of flexibility and will particularly suit individuals available to work evenings, nights and weekends.