Receptionist
Job Description for Receptionist
Job Title: Receptionist
Reports to: Customer Services Manager
Role: As part of a team, to be responsible for assisting in the day to day running of the reception and sales reception areas, where applicable.
Main tasks:
1. Handle all telephone and personal enquiries courteously and promptly, and in accordance with standard operating procedures
2. Date stamp and distribute all incoming mail on the day of receipt
3. Deal with all customer queries and complaints immediately and courteously
4. Meet and greet all park customers, contractors, suppliers and agents, with the provision of refreshments when required
5. Issue, receipt and security of keys and key cabinet
6. The operation of the switchboard system to include voicemail, night service, transfer of calls etc.
7. Replenishment of water dispenser where applicable
8. Greet and redirect sales appointments, where necessary
9. Assist and co ordinate with processing all holiday bookings and sub-lets, to include liaison with agencies
10. Basic typing, administration and filing of general correspondence
11. Ensure cleanliness of reception, sales areas and kitchen
12. Ensure all park and tourist information is up to date and relevant
13. Issue and control of ID cards where applicable and ensure that supplies of both cards and print ribbon are available
14. Liaise with sales department, where applicable
15. Organise prioritise and report general faults and repairs using the job reporting system
16. Ensure job book/system compliance including rechargeable items
17. Liaise and provide a channel of communication for other departments via radio/telephone/by person
18. Monitor all equipment and report all faults including photocopier, computers, printers, franking machine. PDQ machine, alarms and phones, and ensure prompt repair
19. Receiving, documentation and receipt of petty cash and daily takings, including banking of same in compliance with standard operating procedures, where applicable
20. To issue acknowledge and record all insurance enquiries in compliance with standard operating procedures
21. Monitor, record, process and code where applicable all departmental invoices
22. Update client database
23. The monitoring and ordering of stationery, through central buying, where applicable
24. Undergo/deliver training as required
25. Always to behave in a polite and courteous manner so as to be an ambassador for the company
26. To be aware of and apply the provisions of the employee handbook
27. Personal appearance at all time to be in accordance with company standards
28. To have an understanding and awareness of all products and facilities offered by the company
29. Understand and comply with health and safety requirements applicable to your role
30. To be aware of and apply the provisions of the standard operational procedures for your department
31. Comply promptly with personnel and payroll procedures
About the role
Key Results/Responsibilities
1. Oversee front of house reception and provide the highest standard of customer service
2. Identify any opportunities to improve the standards of both service and presentation of the park
3. Ensure that any complaints are dealt with immediately
4. Not to bring the company into disrepute
5. To be dressed and presented appropriately to your role at all times
6. To deal effectively with customer enquiries as to products and services
7. To ensure the highest level of customer care
8. To act at all times in accordance with company procedures and standards
9. To carry out your duties in a manner that ensures the safest environment for colleagues and guests alike
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
What you will need
Required criteria
- Uk Right to Work
Desired criteria
- Reception experience
Darwin Escapes
At Darwin Escapes we operate a collection of unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and exceptional guest experiences.
Our resorts range from countryside lodge retreats to coastal escapes, each delivering high standards of hospitality, leisure facilities and service for our holiday guests and holiday home owners.
Whether working in food and beverage, housekeeping, grounds, maintenance, entertainment or management, our teams play an important role in creating welcoming environments and memorable experiences for every guest who visits our resorts.
A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday. Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences. Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations. Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.
At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom. Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners. We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts. Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.
Our benefits
At Darwin Escapes, we believe in supporting our people. That’s why we offer a range of benefits, training opportunities and perks across our resorts.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Referral bonus
Competitive salary
Discount on meals purchased
Discount on spa treatments or products
Free parking or Discounted parking
Employee Assistance Scheme
Progression opportunities
Bereavement leave
Receptionist
At Darwin Escapes we operate a collection of unique holiday destinations across the United Kingdom, offering beautiful locations, quality accommodation and exceptional guest experiences.
Our resorts range from countryside lodge retreats to coastal escapes, each delivering high standards of hospitality, leisure facilities and service for our holiday guests and holiday home owners.
Whether working in food and beverage, housekeeping, grounds, maintenance, entertainment or management, our teams play an important role in creating welcoming environments and memorable experiences for every guest who visits our resorts.