Receptionist - Full time
The Brand
The Premier Suites brand is owned and operated by PREM Group, officially one of the UK's Best Workplaces in Retail, hospitality & Leisure, 2025. Operating for more than two decades in key cities in Scotland, England, Ireland, Belgium and the Netherlands, Premier Suites offers guests spacious modern apartments that are a perfect alternative to hotels whether visiting for business or leisure. Our teams are key to the success of Premier Suites.
The Property
PREMIER SUITES Edinburgh Fountain Court boasts a prime location in Edinburgh’s West End, near Haymarket and the Financial District. Only a twenty-minute walk to Princes Street and easily accessible by public transport. All apartments include one or two-bedroom units and all come with a fully fitted kitchen, living room, bedroom and ensuite bathroom. Each of the fully equipped kitchens includes a combi-oven, microwave, hob, fridge with icebox, laundry facilities and coffee machine. Our serviced apartments also include a contemporary living area with a flat-screen TV.
The Role
This is a full time position working 5 over 7 days including some weekend shifts. As the first person to greet our guests, the hotel receptionist role is key in setting a welcoming tone for every guest on behalf of the entire team. We are an experienced, enthusiastic team of hospitality professionals and if you join us you can expect to work in an environment where the focus is on collectively delivering the highest levels of customer care for our guests. This role offers good work life balance along with plenty of opportunities to develop.
About the role
Whats involved in the role?
Greeting guests in a warm, friendly manner.
Checking in and out guests professionally.
Answering calls in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.
Taking reservations with care, noting any special requests.
Informing the guests about all property facilities and those locally available to enhance their stay.
Ensuring that billing is completed correctly.
Dealing with any guest feedback, queries and suggestions quickly and efficiently.
Is this role for you? Here are the key criteria we are looking out for:
For this role it is important that you have at least one year of experience as a receptionist ideally in a hotel or serviced apartments.
Experience with the Opera system would be ideal, but isn't 100% essential as training can be provided.
Working in reception involves a lot of multi tasking - you would have to be comfortable with that and have good attention to detail.
Being fluent in English is essential for this role.
A warm and friendly, happy and caring disposition is very important.
Why work with us?
We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required. Premier Suites Edinburgh has just been certified as one of the UK's Great Places to Work in 2024 & 2025 and in 2025 features on the Best Workplace for Women and Best Workplaces in Retail, Hospitality & Leisure listings.
Desired criteria
- Previous reception experience in a hotel or serviced apartment
- Experience of using Opera or a similiar PMS.
PREM Group
PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Our benefits
PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success. Just some of the benefits of working with us: Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023 Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025 Achieved Great Place to Work Best Workplace listing for Women in UK in 2025 PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025 Excellent working environment Learning & development opportunities Career progression opportunities Competitive salary Staff uniform Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates Employee assistance programme Annual Employee recognition awards including long service recognition
Employee discounts
Competitive salary
Long service recognition
Employee Assistance Scheme
Culture of recognition
On the job learning
Progression opportunities
Staff celebration events
Receptionist - Full time
PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.