Emergency Care Assistant (ECA) - For Events

Main Duties:  

CLINICAL

•  Ensure personal and/or vehicle readiness and availability to attend cases and urgent, special or planned patient journeys / care.

•  Maintain regular communication with the Control team regarding updates and changes to personal and/or vehicle availability and movements. Indicate the availability status of the Ambulance by use of a Cleric and other electronic systems provided.

• Conduct safe patient transport / care with compassion to patients, including assisting other clinicians when appropriate and in line with the company scope of practice policy. Select and apply in each instance the appropriate patient care procedures in accordance with your training, Clinical practice guidelines and appropriate company policies and procedures.

• Complete and maintain full and accurate records for all patient movements/ care, with particular emphasis on patient dignity and needs. To communicate highly sensitive medical information in sometimes distressing circumstances to clinicians, the patient and relatives where appropriate. whilst promoting understanding of the current patient's medical condition and providing advice and reassurance with empathy, professionalism, assertiveness and tact.

• Other tasks reasonably and normally incidental to the job are set out in the company policies and procedures.

•   Liaise with other clinicians & health professionals and communicate information to all levels both internally and externally

  VEHICLES

• Drive all relevant vehicle types operated by the Client as required and with sympathy, in accordance with current road traffic law and any specialist training given.

• Check allocated vehicles and equipment prior to use, ensuring that they are clean and ready for use, fully equipped and that all equipment is functioning in accordance with the Client’s policies and procedures.

• At the completion of duty, carry out vehicle inspections, ensuring that all defects, deficiencies and accident damage are reported. The vehicle is cleaned and waste is disposed of appropriately in accordance with the company’s procedures 

  ADMINISTRATION

• Complete and submit all necessary reports and notifications as required by the Company’s Operational, Clinical, Health and safety (and other relevant) policies and procedures and alert operational management if Policies or Strategies adversely affect users of the service.

• Record details and maintain records of passengers, journeys, vehicle refuelling and duty hours in accordance with the Company’s policies and procedures.

• Compile accurate reports on accidents, untoward incidents, vehicle serviceability and equipment requirements as necessary in accordance with the Client’s policies and procedures

  RESOURCING

• Be available for duty in accordance with shifts planned by the Company

• As required and in accordance with Company’s agreements, respond to requests from Managers or Resource Centres, Supervisory teams and/or Dispatch centres to change planned working hours or location to ensure optimum cover and utilisation of vehicles and staff.

  TRAINING, EDUCATION AND DEVELOPMENT

• Attend education and development courses that are mandatory for maintenance of professional qualifications, or which the Company deems necessary for individual and/or organisational development. Attend recertification and clinical audit courses as required.

• Support relevant professional development opportunities necessary to maintain and improve clinical competence.

• Identify developmental opportunities within the work context and take part in activities which lead to personal and professional development.

• Develop and maintain a Personal Development Plan, and participate in Individual Personal Development Review processes including workplace reviews and clinical supervision.

• Maintain and take responsibility for standards of personal and career development, including participation in company or client Continuing Professional Development (CPD) initiatives and processes, contributing to the Client’s clinical effectiveness.

  SECURITY

• As appropriate, accept responsibility for the security of company / client’s property and facilities, including buildings, stations, vehicles and equipment. 

• Responsible for the safekeeping of Patients’ property, valuables etc, where the patient is incapable of performing this function

  PROFESSIONAL STANDARDS

• Maintain high professional standards of personal behaviour and appearance in accordance with the Company’s Vision and Values, Dress Code and other policies and procedures.

• Exhibit standards of personal and professional conduct and performance.

• Contribute towards maintaining the cleanliness and high professional standard of vehicles, equipment and the workplace. 

  SUPERVISORY DUTIES

• Subject to their own level of competency and stage of their career, the post holder is responsible for monitoring the actions, carried out by other company/client’s Staff or third parties, ensuring compliance with ProTrainings, and Policies and Procedures of the Company. 

• Accept responsibility for patients and their belongings when working with other lesser qualified or lesser experienced staff.

• Manage an incident scene until further resources arrive.

  MAJOR INCIDENTS

• Undertake duties in relation to major incidents which may require call out when off duty in accordance with the Company’s Major Incident Procedure.

    COMPANY EQUIPMENT

•  Operate Company equipment in accordance with Company’s procedures and manufacturer’s instructions.

• Carry out tasks relating to the testing and evaluation of equipment when requested.

  CONFIDENTIALITY

• Maintain confidentiality in relation to personal data held for colleagues and patients, ensuring that it is processed lawfully; for no purpose other than that for which it was obtained; is relevant to that purpose; is retained for no longer than is necessary; is processed in accordance with the rights of the subject to access and accuracy; and is protected from accidental loss or damage in accordance with the requirements of the Data Protection Act (as amended), and records management guidance.

• Maintain confidentiality of patient-identifiable information [PII] and limiting access on a strictly need to know basis in accordance with the responsibilities of the client’s Caldicott Guardian.

  RISK

• Accept personal responsibility for contributing to the Company’s management of risk, including the reasonable avoidance of any action which would knowingly cause unacceptable risk to self, others, or to the company\client.

• As far as is reasonably practicable attempt to prevent other people from undertaking tasks or actions which would knowingly cause risks to self, others, or to the company\client, in accordance with Company policy and training.

• Identify and report actual or potential hazards/ risks in the work environment in accordance with company\client policies, and take immediate action to minimise risks where it is reasonably practicable to do so.

• Identify and report to the appropriate authority incidents of risk, neglect, abuse or endangerment to vulnerable adults and children.

• Follow company\ client policy on use of PPE (Personal Protective Equipment) e.g. Hi-Visibility Clothing, Gloves etc.

• Awareness of and compliance with Health and Safety Regulations