Operations Manager
As Operations Manager you will be responsible for overseeing the General Hotel Operations, with an emphasis on the Front Office, F& B, Housekeeping, and Maintenance departments.
About the role
Some of the Hotel Operations Manager Duties and Responsibilities
Ensure that each department delivers a consistently high standard of guest service.
Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
Work alongside all HODs to ensure the smooth running of the day-to-day operations.
Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
Be responsible for maximising profit through the consistent delivery of the highest standard of service.
Ensure consistent implementation and review of SOPs throughout all Departments.
Monitor the hotel functions book and familiarise yourself with all updates & amendments.
Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
Carry out Duty Management shifts as required.
Conduct regular fire walks and Health & Safety audits.
Promote a positive employee relations culture through effective communication and regular team meetings.
Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery and employee presentation.
Professional skills you’ll need for this job opportunity
Customer Relationship Management
Hospitality
Building Teams
Louis Fitzgerald Group
The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry.
With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.